Today I came across this little usability issue on the Dutch webpage of Vodafone:
This little frame of the website gives you information about your messages. However, the top image they use here has a static text saying “You have e-mail” (as a reference to your inbox) while the line beneath says “No new messages”. Conflict, anyone?
Edit: now that I think about it, it might have been a little marketing trick. However: why would you try to ’sell’ an e-mail inbox? The website itself is slow as hell so why would you want anyone to navigate away from their current page only to find that they have, in fact, no new messages?
